Dealing with Bugs

Instructions for Dealing with Errors and Getting Support

Step 1: Identify the Error

• Read the Error Message: Carefully review any error message displayed to understand what might have gone wrong.
• Check Common Causes:
  • Ensure you are connected to the internet.
  • Verify that your credentials (e.g., username, password) are correct.
  • Make sure your browser is updated and compatible with the site.

Step 2: Try Basic Troubleshooting

• Refresh the Page: Press Ctrl+R (Windows) or Cmd+R (Mac) to reload the page.
• Clear Browser Cache:
  • Open your browser settings and clear your cache and cookies.
• Restart Your Browser: Close and reopen your browser to see if the issue resolves.
• Switch Devices or Browsers: If the issue persists, try accessing the site from a different device or browser.

Step 3: Search for Help in Our Documentation

• Visit our Support Documentation:
  • Navigate to Shopzyte Support Documentation.
  • Use the search bar or browse the categories to find solutions for your specific issue.

Step 4: Contact Our Support Team

• If the problem persists after troubleshooting, reach out to our support team:
  1. Go to the Support Page: https://docs.shopzyte.com/shopzyte/support.
  2. Submit a Ticket:
     • Provide a detailed description of the issue, including:
       • The error message (if any).
       • The steps you took leading up to the error.
       • The browser and device you’re using.
     • Attach screenshots or recordings if applicable.
  3. Check for Updates: Monitor your email for a response or check the status of your ticket on the support page.

Step 5: Follow Up

• Respond promptly to any questions from the support team.
• If the issue is resolved, confirm and close the ticket.

Tips for Faster Resolution

• Be as detailed as possible when describing your issue.
• Include any error codes or logs, if available.
• Provide your account details securely (e.g., username, order ID) if requested by support.

Our goal is to resolve your issue promptly so you can continue enjoying Shopzyte!